Viber Chatbot for Events: Benefits and Opportunities

Viber Chatbot is part of the well-known app Viber. This chatbot is a business service that brings benefits to both the companies that integrate it and their customers. 

In the events sector, the Viber Chatbot is incredibly effective. So how does it work, and what advantages does it offer? Let’s find out! 

What is a Viber ChatBot? 
A Viber Chatbot acts as a digital assistant that, once properly configured, can send instant messages, updates, and alerts to large groups of people. For municipalities organizing public events or businesses hosting conferences, seminars, or product presentations, this means they can keep everyone informed and engaged without complicated emails or numerous phone calls. 

The chatbot itself offers several features that improve the marketing of various events, municipal services, and attractions. For instance: 

  • Sending news about upcoming events 
  • Simplifying ticket access and reservations with an option to purchase directly through the Viber browser.  
  • Automated 24/7 connection with clients and citizens 
  • Event reminders 
  • Communicating special offers and promotions 
  • Providing a platform for reporting public issues 
  • Accessing information about public administration 

Learn more about Viber Chatbot features [here] >>. 

Personalized Information: 
One of the standout features of the Viber Chatbot is its ability to personalize user interactions and segment the information reaching them. Users receive information tailored to their interests or roles at an event. Whether sending reminders about event times to attendees or providing important updates to the event staff, the Viber Chatbot ensures the right information reaches the right people on time. This keeps your clients satisfied and loyal in the long run. 

Event Management Made Simple: 
Organizing an event also involves managing an attendee list — a task that can be time-consuming and prone to errors. The Viber Chatbot simplifies this process by handling registrations and RSVPs directly through the app. Participants can register for events, select time slots, and even receive their tickets or QR codes via the chatbot, making the registration process seamless and efficient. 

Customer Inquiries: 
Addressing frequently asked questions is another essential function of the Viber Chatbot. This way, the chatbot easily answers questions or provides guidance, which would otherwise require human resources and extra effort from your staff. 

Feedback is invaluable for organizing and improving future events. The Viber Chatbot can automate post-event surveys, making it easier for business owners to collect customer feedback. This immediate input allows municipalities and businesses to assess their events’ success and identify areas for improvement. 

Engaging Citizens: 
For municipalities specifically, the Viber Chatbot offers an excellent platform for interacting with locals. Beyond event management, such a chatbot can be used for public consultations, alerting citizens about local issues, or conducting surveys to gather public opinion. This continuous engagement helps build a more connected community involved in urban initiatives and promotes a strong sense of belonging. 

Learn how to integrate a Viber Chatbot for your municipality or event [here] >>. 

Viber Chatbots provide a universal and easy-to-integrate solution for managing events and engaging the community. By automating communication, personalizing interactions, and providing real-time assistance, this digital tool can significantly improve event planning and execution efficiency. 

For municipalities and businesses looking to simplify access to their events, attractions, and administrative activities, and foster a stronger connection with their audience, integrating a Viber Chatbot can be a winning strategy. 

At URBO Studio, we are ready to provide personalized solutions to meet your business needs. Request a free consultation with our expert today!